Supporter Care Assistant

Fundraising and Partnerships · Auckland, Ellerslie
Department Fundraising and Partnerships
Employment Type Fixed Term Full-time
Minimum Experience Mid-level
  • New Zealand’s leading heart health charity
  • Deliver the highest quality supporter care service ensuring, excellent customer service to our supporters
  • Auckland-based, six months fixed-term, full time role (40 hours per week)


The Heart Foundation is New Zealand’s leading heart health charity.  Care and support, prevention and equity are the focus areas that underpin the work we do.


About the team and work:

Our Supporter Care team helps to improve supporter engagement and drive increased revenue by being the true guardians of supporter stewardship. The Supporter Care team are truly focused on nurturing and supporting the relationships with our Heart Foundation donors and customers, ensuring they have an excellent customer experience, positively contributing to the individuals and families across different populations in New Zealand impacted by heart disease.


About the role:

The Supporter Care Assistant role will be responsible for inbound / outbound call management and, written communications, responding to supporter inquiries. The focus of this fixed term role will be data entry as the Supporter Care team prepare for the launch of revenue programmes using the newly integrated Customer Relationship Management (CRM) system. You will need a high attention to detail, ensuring integrity of information as you will be involved in processing orders from our inbound processing company, including processing donations from individual / regular givers and lottery orders.  Success in this role will be evidenced by an ability to hit the ground running, excellent written and verbal communication skills and an exceptional level of accuracy demonstrated in the interaction notes recorded in the CRM system with our donors.  You will have a calm, unflappable demeanour and an ability to interact flexibly with all personalities. This is an exciting opportunity to join a new, fun, frontline team who really make a difference, reporting to the Supporter Care Team Leader.  Not for Profit CRM experience with Raiser's Edge or Salesforce would be advantageous however specialised CRM training will be provided.


About your skills, experience and attributes:

  • Data processing experience
  • 3 yrs. similar work-related experience
  • A high degree of accuracy
  • A collaborative approach, with excellent communication and interpersonal skills
  • Proven ability in building and nurturing relationships with internal and external stakeholders
  • Highly organised with exceptional time management skills
  • A strong desire to work for an organisation that makes a difference
  • Driven to achieve results


If this role sounds like you, please review the position description and apply now!  Please note that we will only consider New Zealand Residents and holders of a valid work visa for this opportunity.


Applications close: Thursday 16th July 2020 at 12 noon

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  • Location
    Auckland, Ellerslie
  • Department
    Fundraising and Partnerships
  • Employment Type
    Fixed Term Full-time
  • Minimum Experience